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Contact Us

Assumption Life's head office is located at 770 Main St., in the Assumption Place building in downtown Moncton. Here are the various ways that you can reach us:

    Telephone: 506-853-6040
    Toll Free: 1-800-455-7337 Fax: 506-853-5428

    Mailing address:
    Assumption Life
    P. O. Box 160
    770 Main St.
    Moncton NB E1C 8L1

    Email: comments@assumption.ca

Customer Service
Customer Service Front Desk Business Hours: 8:15 a.m. to 4:30 p.m.

Telephone: 506-853-6040
Toll Free: 1-800-455-7337 Fax: 506-853-5519
8:15 am to 5:00 pm (Eastern Time)

Telephone: 506-853-6040
Toll Free: 1-800-455-7337 Fax: 506-853-5519
8:15 am to 5:00 pm (Eastern Time)

Group Insurance
Telephone: 506-869-9797
Toll Free: 1-888-869-9797 Fax: 506-853-5434
8:15 am to 6:00 pm (Eastern Time)

Individual Insurance
Telephone: 506-853-6040
Toll Free: 1-800-343-5622 Fax: 506-853-5459
8:15 am to 6:00 pm (Eastern Time)Monday to Thursday
8:15 am to 5:00 pm (Eastern Time) Friday

Investments and Retirement
Telephone: 506-853-6040
Toll Free: 1-888-577-7337 Fax: 506-853-9369
8:15 am to 6:00 pm (Eastern Time) Monday to Thursday
8:15 am to 5:00 pm (Eastern Time) Friday

Mortgage Loans
Telephone: 506-869-9755
Toll Free: 1-800-785-7070 Fax: 506-853-5449
8:15 am to 4:30 pm (Eastern Time)

What do you think of Assumption Life and of our Web site? We would like to have your comments. Please send them to the following address:

Email: comments@assumption.ca

Resolving a Complaint

Although rare, it is conceivable that you could at some time feel unfairly treated by Assumption Life or its representatives or dissatisfied due to a misunderstanding. Should this ever happen, please do not hesitate to express your concerns to us. Please find below the procedure to follow should you wish to express your dissatisfaction or voice a complaint.

Complaints lodged by our clients are important to us, and we are committed to responding to them promptly and in a most courteous manner. All complaints and personal information collected in their regard, whether orally or in writing, will be handled diligently and professionally.

If you are a client and have a problem with a product, service or representative of our company, we encourage you to follow this procedure so that we may resolve your problem.

Step 1: Let us know

Our company's employees and representatives are equipped to resolve almost any problem you may have, so please bring your concerns to the attention of your representative or a front-line employee, who will most likely be able to resolve the issue to your satisfaction.

Browse the Contact Us section of our Website for contact information for the department in question.

If in doubt, simply dial the following number to reach our Client Services Department, which will direct you to the appropriate person: 1-800-455-7337.

Step 2: Speak to management

If, unfortunately, you remain dissatisfied after speaking with your representative or an employee, please ask to speak with a supervisor or the manager of the department in question.

Step 3: Lodge a complaint with Assumption Life

If your problem somehow remains unresolved even after following the preceding steps, please lodge an official complaint with Assumption Life's chief complaint officer; this person does not report to any other department within the company and is responsible for reviewing complaints from clients and helping to identify a solution to your problem. The response you receive from our chief complaint officer is generally the final response from Assumption Life.

Formal complaints must be lodged in writing. Click here to access our complaint form.

Contact information for our chief complaint officer is as follows:

Chief Complaint Officer

Assumption Life

P.O. Box 160 / 770 Main Street

Moncton, N.B. E1C 8L1


Telephone: 1-506-853-6040

Toll free: 1-800-455-7337

Fax: 1-506-853-5421

Step 4: External recourse

If you are still not satisfied after following steps 1 through 3, you have the option to take your complaint to one of the following organizations in place to assist consumers.

A. OmbudService for Life & Health Insurance Toronto office

OmbudService for Life & Health Insurance (OLHI)

401 Bay Street, Suite 1507

P.O. Box 7

Toronto, Ontario M5H 2Y4

Local Toronto: 416-777-9002

Toronto Fax: 416-777-9750

Toll Free (Canada wide): 1-888-295-8112



OmbudService for Life & Health Insurance Montreal office

Ombudsman des assurances de personnes (OAP)

2001 University Street

17th Floor

Montreal, Quebec H3A 2A6

Local Montreal: 514-282-2088

Montreal Fax: 514-285-4076

Toll free (within Quebec): 1-866-582-2088


B. Provincial Regulatory Authorities

You may also turn to the appropriate provincial authority at any time regarding your complaint. Contact the authority in your province of residence.

Alberta: Alberta Insurance Council

British Columbia: Insurance Council of British Columbia

Prince Edward Island: Prince Edward Island Superintendent of Insurance

Manitoba: The Insurance Council of Manitoba

New Brunswick: Office of the Consumer Advocate for Insurance

Nova Scotia: Nova Scotia Office of the Superintendent of Insurance

Ontario: Financial Services Commission of Ontario

Québec: Autorité des marchés financiers

Saskatchewan: Insurance Councils of Saskatchewan

Newfoundland and Labrador: Newfoundland and Labrador Superintendent of Insurance

If your complaint concerns the manner in which your personal information is used, you may contact the Office of the Privacy Commissioner of Canada or

Alberta: Office of the Information and Privacy Commissioner of Alberta

British Columbia: Office of the Information and Privacy Commissioner of British Columbia

Ontario: Office of the Information and Privacy Commissioner of Ontario

Have you been a victim of telephone fraud?

The agencies that regulate financial institutions in Canada and the United States are reporting more and more cases of fraud committed through telephone solicitation. The perpetrators illegally use the names of well-known financial institutions to get money from their victims. If you think you may have been the victim of a fraudulent telephone call in an attempt to solicit money from you in a suspicious or illegal manner, please contact PhoneBusters, a call centre that specializes in handling this type of criminal activity.

PhoneBusters works closely with the various provincial police forces and the RCMP. You can call them toll-free at 1 888 495-8501 from anywhere in Canada.